FAQ

Welcome to Nura Skincare. Below you’ll find answers to the most common questions about our products, ingredients, orders, and philosophy. If you don’t find what you’re looking for, feel free to contact us, we’re always happy to help.

🌿About Nura Skincare

Nura Skincare is a natural‑inspired skincare brand rooted in simplicity, plant‑based ingredients, and mindful beauty rituals. Our products are designed to care for the skin gently while respecting the environment.

We focus on:

Natural‑certified formulas
Carefully selected botanical ingredients
Vegan‑friendly skincare
Clean, minimalist routines that fit real life

Our goal is not perfection, but healthy‑looking, balanced skin you feel confident in.

🧴Products & Ingredients

Yes. Our products are formulated with a high percentage of natural‑origin ingredients and many ingredients from organic farming. Each product clearly lists its ingredients for full transparency.

Yes. Nura Skincare products are vegan and cruelty‑free. We do not test on animals, nor do we use animal‑derived ingredients.

Our formulas are designed to be gentle and skin‑friendly. However, every skin is unique. If you have very sensitive skin or known allergies, we recommend checking the ingredient list carefully or performing a patch test before full use.

We aim to avoid unnecessary or aggressive ingredients. Our formulas focus on functional, skin‑loving components while respecting natural‑certification standards.

Some products contain fragrance derived from natural essential oils. These are always listed clearly in the INCI under allergens such as Limonene, Linalool, or Geraniol when present.

👁 Eye & Face Care

Yes. Our products are developed for daily use, both morning and evening, unless otherwise stated on the product page.

Yes. Many of our products are suitable for normal, oily, and combination skin types. Each product page specifies the recommended skin types.

Our formulas are designed to be gentle and skin‑friendly. However, every skin is unique. If you have very sensitive skin or known allergies, we recommend checking the ingredient list carefully or performing a patch test before full use.

Some benefits, such as hydration and comfort, can be felt immediately. Visible improvements in skin appearance usually develop with consistent use over time.

🛒 Orders & Shipping

We currently ship to selected countries. Available destinations and shipping costs are shown at checkout.

We ship to all EU countries, the UK, and the US. EU countries include:Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Please note we can only ship to mainland addresses.

Delivery time includes fulfillment + shipping:

Fulfillment time:

2 days for 1-20 products
7 days for 21-100 products
12 days for 100+ products

Shipping time:

US: 2-5 days standard
UK: 4-7 days standard
EU: 4-6 days standard

Yes. Free shipping may be available above a certain order value. Current shipping offers are always visible on the website.

If your order has not yet been processed and fullfilled, please contact us as soon as possible. Once an order is shipped, it cannot be modified or cancelled.

🔄 Returns & Refunds

Please contact us immediately with photos of the damaged item. We will assist you with a replacement or refund.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.

Yes. Free shipping may be available above a certain order value. Current shipping offers are always visible on the website.

If your order has not yet been processed and fullfilled, please contact us as soon as possible. Once an order is shipped, it cannot be modified or cancelled.

♻️ Sustainability & Ethic

Sustainability is important to us. We aim to make thoughtful choices in formulation, packaging, and sourcing whenever possible.

We work with suppliers who respect quality standards and responsible sourcing, including ingredients from organic farming where available.

⏰ Opening Hours

Our customer support team is available:

Monday to Friday: 9:00 AM – 6:00 PM (CET)
Saturday & Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours. Requests sent outside opening hours will be handled on the next business day.

Please note: our online store is open 24/7, so you can place orders at any time, day or night.

📩 Contact & Support

You can reach us through the contact form on our website or via email. Our customer care team will get back to you as soon as possible.

We’re happy to help guide you, but our advice is not a substitute for medical or dermatological consultation.